Return Policy
Return & Refund Policy
At Mobars, we take pride in creating fresh, high-quality snack bars made with care. 🍪 Your satisfaction matters to us, and we're committed to making things right if there's an issue with your order.
Returns & Exchanges
Because Mobars are food products, we generally cannot accept returns or exchanges due to personal preference, change of mind, or ordering the wrong flavor.
However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us within 3 days of delivery so we can help resolve the issue.
Damaged, Defective, or Incorrect Orders
If there's a problem with your order, please provide your order number, a brief description of the issue, and clear photographs of the affected products and packaging, if available.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
You generally won't need to return damaged or defective food products unless we specifically request it.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable for change-of-mind requests. Where a refund is required due to a defective, damaged, or incorrect order, applicable shipping charges will also be addressed.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
Cancellations may be possible before your order has been prepared or shipped. Once preparation has begun for a made-to-order purchase, cancellation requests may be limited, subject to applicable law.
Contact Us
If you have any questions or concerns about your order, please reach out through our website's contact page.
We're always happy to help!
This policy does not limit any rights or remedies available under applicable consumer protection laws.